Integration records: what happened at each step?
“There was an error” is not enough to investigate a failed workflow.
Follow one operation
Receiving an order, checking stock and registering delivery may be steps of one job. A shared operation identifier makes their records easier to review together.
Record useful information
Capture which step started, completed, waited or retried. Keep what investigation needs without duplicating passwords or unnecessary personal information.
From alert to investigation
An alert should lead to the relevant record, showing the failed step and earlier result. The owner can then decide on a retry or manual correction. Traceability supports resolving the issue as well as detecting it.