Ready-made or custom software?
Start with the work your existing tools cannot handle, rather than the technology you want to buy.
Find the repetitive work
Repeated data entry, spreadsheet checks and asking customers for the same information signal an operational need. A new application may not be required for every part of it; configuring an existing tool can be enough.
Let the workflow decide
A ready-made product works well when its workflow fits yours. Custom software becomes useful when company-specific rules, several systems and your own experience need to work together. A combination can also be the right answer.
Make a small comparison
List three tasks that take the most time. Compare the ready-made option, adaptation and ongoing ownership for each. Consider learning and everyday effort alongside the initial setup cost.